Imprint (Impressum)
Legal notice pursuant to § 5 of the German Digital Services Act (DDG).
Provider
YW Commerce Ecomfly Limited
Office 3906, 39/F, The Center
99 Queen's Road Central
Central, Hong Kong
Contact
Email: support@alpenwarm.de
We usually reply to emails within 24 hours on business days. That is the fastest way to reach us — just write to us, and we will get back to you.
Consumer dispute resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 of the German Consumer Dispute Resolution Act).
If you have a problem with your order, please write to us first directly at support@alpenwarm.de. In the vast majority of cases, this can be resolved without detours.
Liability for content
As a service provider, we are responsible for our own content on these pages in accordance with general laws. However, we are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information in accordance with general laws remain unaffected. Liability in this respect is only possible from the point in time at which we become aware of a specific legal violation. Upon becoming aware of corresponding legal violations, we will remove this content immediately.
Liability for links
Our offer contains links to external websites of third parties, over whose content we have no influence. Therefore, we cannot accept any liability for this third-party content. The respective provider or operator of the linked pages is always responsible for their content. The linked pages were checked for possible legal violations at the time of linking; illegal content was not recognizable. Upon becoming aware of legal violations, we will remove such links immediately.
Copyright
The content and works created by us on these pages are subject to German copyright law. Duplication, editing, distribution and any kind of exploitation outside the limits of copyright require our written consent.
Legal / Business Information — International
For customers in the UK, US, Canada, Australia and New Zealand
The information above is our German-law notice (Impressum) for customers in Germany, Austria, Luxembourg, Switzerland and Liechtenstein. This section provides the equivalent business identification for customers in the United Kingdom, the United States, Canada, Australia and New Zealand.
Trading entity
AlpenWarm is operated by:
YW Commerce Ecomfly Limited
Office 3906, 39/F, The Center
99 Queen's Road Central
Central, Hong Kong
Hong Kong Business Registration Number: 79351125
Contact
Email: support@alpenwarm.de
We usually reply within 24 hours on business days.
What this means for you
YW Commerce Ecomfly Limited is a company registered in Hong Kong. It sells to customers in your country on a cross-border basis; it does not have a local registered office, director, or agent in the United Kingdom, the United States, Canada, Australia or New Zealand. Contracts, returns and support are handled centrally by email as set out above.
Nothing in this notice limits any right you have under the mandatory consumer-protection law of the country in which you live — see our Terms of Service for how that applies to your order.